Refund policy
Right of Cancellation
You have the right to withdraw from the contract concluded with us within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods (or the last goods, partial shipment, or item in the case of a contract for several goods from a single order or the delivery of one item in several partial shipments or pieces).
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear declaration. You may use the sample withdrawal form provided below, but this is not mandatory.
Sample Withdrawal Form
"I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods: … (please specify the goods you wish to withdraw from)
Order number: … (please insert the order number if you received one from us)
Ordered on: … / received on: … (please insert the dates of your order and receipt)
Name: … (please insert your full name)
Address: … (please insert your full address)
Date: … (please insert the date of the withdrawal)"
(*) Delete as appropriate
Please send your withdrawal by post to:
FAERY
Julia Heine
Mauritzenplatz 2
55116 Mainz
Germany
or by email to: info@faerywear.com
To meet the withdrawal deadline, it is sufficient to send the notice of exercising the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse you for all payments received from you for the purchased goods, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we receive the notification of your withdrawal from this contract.
We will use the same means of payment for the refund that you used in the original transaction, unless expressly agreed otherwise with you. Under no circumstances will you be charged any fees for this refund.
We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must send the goods back to us no later than fourteen days from the day on which you notified us of your withdrawal from this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods if this loss in value is due to handling of the goods not necessary for checking their condition, properties, and functionality.
Exclusion / Expiry of the Right of Withdrawal
According to § 312g para. 2 BGB, the right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for which the consumer's individual selection or determination is decisive for their production, or which are clearly tailored to the personal needs of the consumer.
The right of withdrawal also expires prematurely in the case of contracts for the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal was removed after delivery.
